How can we help?

Open our Track Order page and enter the details from your order confirmation email. If you have an account, you can also see live status under My Orders. Tracking begins updating once the courier picks up and scans the parcel.

Your Order ID is in the confirmation email sent right after checkout, and on the invoice included with your parcel. If you ordered while signed in, it also appears under My Orders. Please quote it whenever you contact us.

Sign in and open My Orders. If the order has not been packed or dispatched yet, a cancel option may be available. If you do not see one, message us on WhatsApp with your Order ID as early as possible and we will check the current status.

Once the parcel is handed to the courier, cancellation is usually no longer possible. You may instead raise a return request after delivery, subject to our Refund & Return Policy. Contact us with your Order ID and we will tell you what applies to your order.

Delivery time depends on your location, the courier serving your pin code and product availability. Estimated timelines and delivery charges are set out on our Shipping Policy page. You will receive tracking details once your parcel is dispatched.

Tracking can pause for a day or two while a parcel moves between courier hubs, which is normal. If there has been no movement for several days, or the order shows delivered but you have not received it, contact us with your Order ID and registered phone number and we will raise it with the courier.

Possibly, if the order is still being processed. Send us the correct address along with your Order ID as soon as you can. After dispatch the address is already printed on the label and registered with the courier, so it usually cannot be changed.

Contact Saairaa Organics within 7 calendar days of receiving an eligible product. Approval is subject to the Refund and Returns Policy and the condition of the product. Share your Order ID, the item name and clear photos where relevant. Full conditions are on our Refund & Return Policy page.

Please do not use the product. Photograph the outer packaging, the shipping label and the affected item before discarding anything, then contact us within 7 calendar days of delivery with your Order ID. Those photos help us review the case quickly. The outcome is decided in line with our Refund and Returns Policy.

Keep the item unused and in its original packaging and contact us within 7 calendar days of delivery. Send your Order ID with a photo of what you received and of the invoice or packing slip. Our team will check the dispatch record and confirm the next step.

Approved refunds go back to the original payment method used at checkout. For Cash on Delivery orders we will ask for your bank details so the amount can be transferred. How quickly it appears depends on your bank or payment provider. See our Refund & Return Policy for details.

After we process a refund, your bank still has to settle it, which adds time. Bank holidays, a reissued card or outdated account details are common reasons for a delay. If the amount has not appeared within the timeline your bank gives, contact us with your Order ID and we will share the refund reference.

The payment options available to you are shown at checkout, and can vary by order value and delivery location. All online payments are handled by our payment provider on a secure page — we never see or store your full card details.

If the order was not confirmed, the amount is normally not captured by us and your bank reverses it automatically within their standard timeline. First check whether you received an order confirmation email. If no order exists and the amount has not come back, contact your bank and also send us the transaction reference, date, amount and a screenshot.

Your invoice is available under My Orders and a copy is normally included with the parcel. If you need GST details printed on the invoice, please share them with us at the time of ordering so they can be recorded correctly.

Keep it sealed in an airtight container in a cool, dry place away from sunlight, heat and moisture — not in a bathroom or near a stove. Always use a clean, dry spoon. Follow the storage and best-before information printed on the pack.

Yes. Apply a small amount to a discreet area of skin and follow the instructions on the pack before wider use, especially if your skin is sensitive. Stop using the product if any irritation or discomfort occurs. Read the product instructions in full, and speak to a qualified healthcare professional if you have any concerns.

Store oils tightly closed and upright, away from sunlight and heat, and out of reach of children. Because these are natural products, slight differences in colour and aroma between batches are normal and expected. Follow the usage and dilution instructions on the label.

Yes. Tell us the products, approximate quantities and your delivery city, and whether you are a mehendi artist, studio, academy or retailer. Write to support@saairaaorganics.com or message us on WhatsApp and our team will respond with the options for your requirement.

Go to My Account and use the “Lost your password?” link. Enter your registered email address and follow the reset link sent to your inbox. If the email does not arrive, check your spam folder, then contact us so we can confirm which address is registered.

You can still use the Track Order page with the details from your confirmation email. For anything else, contact us with your Order ID and the phone number used at checkout, and we will look it up for you.

Call or WhatsApp +91 97422 09795, or email support@saairaaorganics.com. We are available 10:30 AM – 8:30 PM IST and aim to reply within 24–48 hours. Please include your Order ID and registered phone number.